We are a Royal College of Veterinary Surgeons (RCVS) approved equine hospital.
Bell Equine Veterinary Clinic – Help us to help you:
Bell Equine Veterinary Clinic is committed to using comments (either positive or negative) from clients to continuously monitor and improve the services it provides. We appreciate feedback and hope that clients will speak up when standards of care and service either exceed or fall below their expectations.
The Clinical Director reviews all comments received from clients and the information is then forwarded to the appropriate staff. In this way, we can strive to continuously improve the quality of the service that we offer.
Alternatively, you may ask for an appointment to discuss your concerns with either our Practice Manager Linda Loines or our Clinical Director Francesca Taylor MRCVS.
We shall endeavor to acknowledge your complaint within three working days, and aim to have reviewed your complaint within ten working days of the date that we received it. We will then be in a position to discuss it with you or arrange a meeting with the people involved.
When we look into your complaint we will aim to:
Remember, our aim is to do our best for you and all the horses in our care. We rely on feedback to guide us in how to provide the best possible service. If you are unhappy, please let us know; we cannot remedy a problem if we do not know about it, so do please always tell us.