We are a Royal College of Veterinary Surgeons (RCVS) approved equine hospital.
As Covid 19 makes the headlines again with the number of cases rising, we wanted to reassure people we are doing everything possible to protect both you and our teams, whilst continuing to give you and your horse our very best service possible.
We are asking all clients attending both appointments at the hospital and when we visit your yard to wear a mask and to adhere to 2m social distancing where possible. Clients who have booked a visit by one of our ambulatory team will receive a text to remind them to keep to 1 person per horse, to open gates, have passports ready and to maintain to social distancing where safe to do so.
Anyone attending appointments at the hospital, we have reception set up safely but ask you to make sure to keep to ‘one in, one out’, to wear masks and use the hand sanitiser available on arrival. We are unable to invite you into the hospital or barns to observe examinations or visit in-patients at this time, but for certain procedures, such as orthopaedic evaluations, one person per horse may observe investigations carried out outside (such as trot ups and ridden/lunge work in the sand school), as long as they are wearing a mask and adhere to social distancing. For any procedures we need to take your horse inside to carry out (such as ultrasound scans or nerve blocks), we will ask you to return to your car / lorry while we carry out the procedure. We shall then advise you when we are ready to continue the investigation. If you would prefer to have your horse admitted to the clinic for the day for an investigation, we are very happy to accommodate this and we will keep in close contact with you via telephone while we undertake the investigations.
Please let us know if you or a member of your household have symptoms of Covid-19 or are self-isolating as soon as possible. We can make arrangements to treat your horse while keeping everyone safe and ensuring you are able to follow the government guidelines on self-isolating.
If you have any queries or concerns, any of our team will be happy to help, so please call the office on 01622 813700 and we'll be able to help.