01622 813700 SignVideo

Covid19 update - 19.03.2020



With school closures and therefore reducing staffing levels, our absolute priority is to ensure we can provide emergency care, both for horses at home and those that need to be hospitalised.

We are sure you'll understand that this will lead to some changes to our service and we may need to postpone a number of routine visits - if that is the case, we will be in contact. Lab results such as worm egg counts and blood tests may also take a little longer to be reported.

Please respect that vets will keep visits brief and will be following the government guidance of keeping a 2 metres distance of you whenever it is possible. Please also restrict numbers of people at the appointment to 1 person per horse - both on yards and at the clinic. If you are self-isolating please let us know and we will make provisions for you if your horse needs to be seen.

From next week, as necessary, we will trial a limited number of telemedicine appointments. Rather like visits these will be booked via reception and put in the vets diary. You can email in pictures or videos prior to the call and if there is the correct technology available, we can do so via a video call. The vet will then call you at the pre-booked time to discuss your horse.
We have very strict rules from our governing body, the RCVS, regarding prescribing to horses we have not seen BUT, these are unusual times and they have issued guidance to help us ensure continued animal welfare. The charge for these "virtual visits" will be £30 at the time of booking and if the vet feels a visit is still required, this will be credited from that call out. Clearly there are only certain cases that this will work for, but hopefully it will alleviate the pressure on the ambulatory vets who are still able to do some visits.

Please can you all consider when your horse is next due a vaccination and get this booked a little further in advance to help us with diary scheduling.

With regards to visits to the hospital, we are restricting appointments / visits to in-patients to 1 person per horse. Please come through reception to announce your arrival, use the hand sanitiser on arrival and departure and follow guidance from our team.