Terms of Use

BACKGROUND:

This agreement applies as between you, the User of this Web Site and Bell Equine Veterinary Clinic, the owner(s) of this Web Site.  Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Web Site. If you do not agree to be bound by these terms and conditions, you should stop using the Web Site immediately.

1.             Definitions and Interpretation

In this Agreement the following terms shall have the following meanings: 

 

Content

means any text, graphics, images, audio, video, software, data compilations and any other form of information capable of being stored in a computer that appears on or forms part of this Web Site;

Bell Equine Veterinary Clinic

means Bell Equine Veterinary Clinic Ltd, Butchers Lane, Mereworth, Maidstone, ME18 5GS.  Registered in England and Wales - number 08105908. VAT number 522 6366 56;

Service

means collectively any online facilities, tools, services or information that Bell Equine Veterinary Clinic makes available through the Web Site either now or in the future;

“Premises”

Means our place(s) of business located at Butchers Lane, Mereworth, Maidstone, ME18 5GS;

System

means any online communications infrastructure that Bell Equine Veterinary Clinic makes available through the Web Site either now or in the future.  This includes, but is not limited to, web-based email, message boards, live chat facilities and email links;

“User” / “Users”

means any third party that accesses the Web Site and is not employed by Bell Equine Veterinary Clinic and acting in the course of their employment; and

“Web Site”

means the website that you are currently using (www.bellequine.co.uk) and any sub-domains of this site unless expressly excluded by their own terms and conditions.

 

2.             Intellectual Property

2.1           Subject to the exceptions in Clause 3 of these Terms and Conditions, all Content included on the Web Site, unless uploaded by Users, including, but not limited to, text, graphics, logos, icons, images, sound clips, video clips, data compilations, page layout, underlying code and software is the property of Bell Equine Veterinary Clinic, our affiliates or other relevant third parties.  By continuing to use the Web Site you acknowledge that such material is protected by applicable United Kingdom and International intellectual property and other laws.

2.2           Subject to Clause 4 you may not reproduce, copy, distribute, store or in any other fashion re-use material from the Web Site unless otherwise indicated on the Web Site or unless given express written permission to do so by Bell Equine Veterinary Clinic.

 

3.             Third Party Intellectual Property

3.1           Unless otherwise expressly indicated, all Intellectual Property rights including, but not limited to, Copyright and Trademarks, in product images and descriptions belong to the manufacturers or distributors of such products as may be applicable.

3.2           Subject to Clause 4 or you may not reproduce, copy, distribute, store or in any other fashion re-use such material unless otherwise indicated on the Web Site or unless given express written permission to do so by the relevant manufacturer or supplier.

 

4.             Fair Use of Intellectual Property

Material from the Web Site may be re-used without written permission where any of the exceptions detailed in Chapter III of the Copyright Designs and Patents Act 1988 apply.

 

5.             Links to Other Web Sites

This Web Site may contain links to other sites.  Unless expressly stated, these sites are not under the control of Bell Equine Veterinary Clinic or that of our affiliates.  We assume no responsibility for the content of such web sites and disclaim liability for any and all forms of loss or damage arising out of the use of them.  The inclusion of a link to another site on this Web Site does not imply any endorsement of the sites themselves or of those in control of them.

 

6.             Links to this Web Site

Those wishing to place a link to this Web Site on other sites may do so only to the home page of the site www.bellequine.co.uk without prior permission.  Deep linking (i.e. links to specific pages within the site) requires the express permission of Bell Equine Veterinary Clinic.  To find out more please contact us by email at info@bellequine.co.uk.

 

7.             Use of Communications Facilities

7.1           When using the enquiry form or any other System on the Web Site you should do so in accordance with the following rules:

7.1.1      You must not use obscene or vulgar language;

7.1.2      You must not submit Content that is unlawful or otherwise objectionable.  This includes, but is not limited to, Content that is abusive, threatening, harassing, defamatory, ageist, sexist or racist;

7.1.3      You must not submit Content that is intended to promote or incite violence;

7.1.4      It is advised that submissions are made using the English language(s) as we may be unable to respond to enquiries submitted in any other languages;

7.1.5      The means by which you identify yourself must not violate these terms of use or any applicable laws;

7.1.6      You must not impersonate other people, particularly employees and representatives of Bell Equine Veterinary Clinic or our affiliates; and

7.1.7      You must not use our System for unauthorised mass-communication such as “spam” or “junk mail”.

7.2           You acknowledge that Bell Equine Veterinary Clinic reserves the right to monitor any and all communications made to us or using our System.

7.3           In order to use the enquiry form and any other communication facility that may be added in the future on this Web Site,you are required to submit certain personal details.  By continuing to use this Web Site you represent and warrant that:

7.3.1      Any information you submit is accurate and truthful; and

7.3.2      You will keep this information accurate and up-to-date.

 

8.             Privacy

Use of the Web Site is also governed by our Privacy Policy which is incorporated into these terms and conditions by this reference.  To view the Privacy Policy, please click here.

 

9.             Disclaimers

9.1           Bell Equine Veterinary Clinic makes no warranty or representation that the Web Site will meet your requirements, that it will be of satisfactory quality, that it will be fit for a particular purpose, that it will not infringe the rights of third parties, that it will be compatible with all systems, that it will be secure and that all information provided will be accurate. We make no guarantee of any specific results from the use of our Services.

9.2           No part of this Web Site is intended to constitute advice and the Content of this Web Site should not be relied upon when making any decisions or taking any action of any kind.

9.3           No part of this Web Site is intended to constitute a contractual offer capable of acceptance.  No goods and / or services are sold through this Web Site and  product and / or service details are provided for information purposes only

9.4           Whilst every effort has been made to ensure that all graphical representations of products and / or descriptions of services available from Bell Equine Veterinary Clinic correspond to the actual products and / or services, Bell Equine Veterinary Clinic is not responsible for any variations from these descriptions.

9.5           Bell Equine Veterinary Clinic does not represent or warrant that such products and / or services will be available from us or our Premises.  For this reason, please contact us prior to visiting if you wish to enquire as to the availability of any products and / or services.  Any such enquiry does not give rise to any express or implied warranty that the products and / or services forming the subject matter of your enquiry will be available upon your arrival at our Premises.

9.6           All pricing information on the Web Site is correct at the time of going online.  Bell Equine Veterinary Clinic reserves the right to change prices and alter or remove any special offers from time to time and as necessary.  All pricing information is reviewed and updated every 6 months.

 

10.          Availability of the Web Site

The Service is provided “as is” and on an “as available” basis.  We give no warranty that the Service will be free of defects and / or faults.  To the maximum extent permitted by the law we provide no warranties (express or implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality.

Bell Equine Veterinary Clinic accepts no liability for any disruption or non-availability of the Web Site resulting from external causes including, but not limited to, ISP equipment failure, host equipment failure, communications network failure, power failure, natural events, acts of war or legal restrictions and censorship.

 

11.          Limitation of Liability

11.1        To the maximum extent permitted by law, Bell Equine Veterinary Clinic accepts no liability for any direct or indirect loss or damage, foreseeable or otherwise, including any indirect, consequential, special or exemplary damages arising from the use of the Web Site or any information contained therein. Users should be aware that they use the Web Site and its Content at their own risk.

11.2        Nothing in these terms and conditions excludes or restricts Bell Equine Veterinary Clinic’s liability for death or personal injury resulting from any negligence or fraud on the part of Bell Equine Veterinary Clinic.

11.3        Whilst every effort has been made to ensure that these terms and conditions adhere strictly with the relevant provisions of the Unfair Contract Terms Act 1977, in the event that any of these terms are found to be unlawful, invalid or otherwise unenforceable, that term is to be deemed severed from these terms and conditions and shall not affect the validity and enforceability of the remaining terms and conditions.  This term shall apply only within jurisdictions where a particular term is illegal.

 

12.          No Waiver

In the event that any party to these Terms and Conditions fails to exercise any right or remedy contained herein, this shall not be construed as a waiver of that right or remedy.

 

13.          Previous Terms and Conditions

In the event of any conflict between these Terms and Conditions and any prior versions thereof, the provisions of these Terms and Conditions shall prevail unless it is expressly stated otherwise.

 

14.          Notices

All notices / communications shall be given to us either by post to our Premises (see address above) or by email to info@bellequine.co.uk.  Such notice will be deemed received 3 days after posting if sent by first class post, the day of sending if the email is received in full on a business day and on the next business day if the email is sent on a weekend or public holiday.

 

15.          Law and Jurisdiction

These terms and conditions and the relationship between you and Bell Equine Veterinary Clinic shall be governed by and construed in accordance with the Law of England and Wales and Bell Equine Veterinary Clinic and you agree to submit to the exclusive jurisdiction of the Courts of England and Wales.

Bell Equine Veterinary Clinic – Help us to help you:

Complaints Procedure

Bell Equine Veterinary Clinic is committed to using comments (either positive or negative)  from clients to continuously monitor and improve the services it provides. We appreciate feedback and hope that clients will speak up when standards of care and service either exceed or fall below their expectations.
The directors review all comments received from clients and the information is then forwarded to the appropriate staff. In this way, we can strive to continuously improve the quality of the service that we offer.

How to complain:
We take complaints very seriously. First, raise the matter with the member of staff involved - then, if you're not satisfied, speak to the vet in charge of your case. We hope that most problems can be sorted out easily and quickly, often at the time that they arise and with the person concerned. If your problem cannot be sorted out in this way and you wish to make a formal  complaint, we would like you to let us know as quickly as possible – ideally within a matter of days or at most a few weeks – because this will enable us to establish what happened more easily.

  • Complaints concerning our team and any procedures as well as complaints concerning the treatment of your horse during a visit to your yard / home should be addressed to Julian Samuelson MRCVS (Managing Director).
  • Complaints regarding an examination or treatment of your horse in the hospital should be addressed to Tim Mair MRCVS (Hospital Director).
  • Complaints regarding fees or any other concerns should be addressed to the appropriate director as soon as possible after receipt of the invoice.

Alternatively, you may ask for an appointment to discuss your concerns with one of the four veterinary surgeons that are the directors of Bell Equine Veterinary Clinic Ltd, namely Julian Samuelson, Tim Mair, David Sinclair or Karen Coumbe.

What we shall do:
We shall endeavor to acknowledge your complaint within three working days, and aim to have reviewed your complaint within ten working days of the date that we received it. We will then be in a position to discuss it with you or arrange a meeting with the people involved.
When we look into your complaint we will aim to:

  • Find out what happened and what went wrong.
  • Make it possible for you to discuss the problem with those concerned (if you would like to do this).
  • Make sure that you receive an apology, where this is appropriate.
  • Identify what we can do to make sure the problem doesn’t happen again.

Remember, our aim is to do our best for you and all the horses in our care. We rely on feedback to guide us in how to provide the best possible service. If you are unhappy, please let us know. We cannot remedy a problem, if we do not know about it, so always tell us please.

The Directors, Bell Equine Vet Clinic Ltd. April 2013