We are a Royal College of Veterinary Surgeons (RCVS) approved equine hospital.
At Bell Equine we strongly recommend some form of insurance, by taking out an equine insurance policy to protect you against unforeseen vets fees.
A recent Blue Cross Survey showed that up to 40% of horses become ill or insured in any one year and 25% of insured horses have a claim in any one year, so insurance is a good idea, unless you have a stash of cash tucked away for such eventualities. We work with all insurance companies and are always willing to help. Although we cannot advise on specific policies (we are not allowed to do so under the FSA), we are always happy to offer general advice or help with exclusions and so on.
Do not hesitate to give us a call on 01622 813 700. We do not add extra charges for completion of insurance forms.
▪ VET fees - This covers you for non-routine treatment of your horse or pony following accident or illness. Many problems, such as colic surgery, can become expensive as they often require intensive care and medications post operatively in addition to the surgery and initial emergency consultation. It is advisable to have at least £5,000 cover per incident, but check your policy as some people are caught out with lower vet fee cover. There are other policies that will offer greater cover for a higher premium.
▪ DEATH cover – this is more limited cover than many people realize. It will only pay out if your horse requires euthanasia on humane grounds, for example, after sustaining an irreparably fractured leg. There are very precise guidelines for this, which may involve further diagnostics or a second opinion prior to fulfilling the requirements. It will not cover conditions like a tendon injury or chronic arthritis, where a horse cannot be ridden, but could potter around a paddock. To prove such claims a post-mortem exam and report are usually required which would be at the owner’s expense.
▪ LOSS OF USE cover - This provides a level of reimbursement if your horse or pony is permanently incapable of carrying out its insured activities. For example, if your horse goes lame, recovers enough to be a broodmare or hack, but not enough to return to eventing, then a negotiated settlement will pay out some of its insured value.
▪ THIRD PARTY cover - This is an important aspect of insurance, which protects you from large personal injury claims if your horse causes an accident or injury.
Not necessarily. Insurance policies are unlikely to cover all eventualities or conditions. If a horse has had certain problems before the policy is taken out, do not expect these problems to be allowed as a valid claim in the future. Even if you do not claim for a condition, it doesn’t mean it will be covered if it recurs some time later.
Exclusions are conditions which are not covered by your insurance policy. Companies will vary widely with exclusions and ensure you fully understand them prior to agreeing to their terms. In addition, it is advisable that you arrange insurance prior to buying a horse, because even if they ‘pass’ a vetting, exclusions may be placed depending on the certificate findings.
No. For this reason BELL EQUINE will ask for a deposit on admission to the hospital. Although life-saving veterinary procedures carried out in an emergency should be covered, many cases turn out not to be covered, even when it is thought that they were initially.
For a non-emergency condition the insurer’s consent may be required prior to a procedure being performed e.g. further imaging such as MRI or Scintigraphy. The insurance company may contact BELL as well as their own veterinary adviser, henc it is important to contact your insurance company promptly and preferably prior to any treatment.
No. Conditions are generally covered for only 12 months after the illness / injury first occurred and after this time your insurer will most likely exclude it. However, depending on the condition and your insurer, the exclusion may be removed after a period of time.
Not necessarily. If your horse suffers from an illness or injury that you do not claim for initially but at a later date it recurs and you put in a claim, the insurance company may not cover the veterinary fees. Most equine insurance policies last for 1 year only so if the condition runs on after your annual renewal it is unlikely that the cover for the same problem will continue. A common example is laminitis which was managed with pain relief for several years without any claim. However, if a severe episode of laminitis then occurs which requires radiographs, remedial farriery/shoeing and blood testing, the owner will be unable to claim for these veterinary fees as the condition will be excluded. Insurers will obtain a full veterinary history with every claim and may consult more than one local practice to find out information.
Not usually. It is standard for the cover to be limited to accidental, external injuries for the first 14 days of cover and thus your horse will not be covered for any illness, such as colic, within this period.
Contact your insurers who will send you a claim form. Do not wait until treatment has finished, as it may be too late to claim by then. Your insurers will usually ask us to fill in a section too. It is important to get the paperwork in to BELL promptly, so we can process it quickly. We cannot deal with the insurers on your behalf, since you are the policy holder, but we are always happy to help. Some insurers however, have sped this process up by completing your part of the claim form over the phone with you and then emailing the form straight to us.
Please download our guide to running your insurance claim here.
Slowly is often the answer! Some insurers can take a long time to settle our fees and we would like to see this sped up. Please be aware that you will be liable for any excess. Also insurers will take the 5% discount we offer for payment within 14 days of the invoice date as they will assume you, as the insured, will have paid already (perhaps by credit card) to save them money – they will pay the lowest possible amount.
Sometimes it helps when the insurance company offers to pay us directly but please be aware that they may not pay the entire invoice and you will still be liable for the difference. If you receive further treatment relating to the claim, you will need to forward subsequent invoices to your insurance company yourself; some companies will also ask for a continuation claim form to be completed.
It is worth informing your insurers that you have had the vet out even if it seems like a “one off”. If the condition worsens or reappears months later it may then be too late to claim if you did not notify the insurers at the start.
If the condition improves and you decide not to claim, then a declaration of this perhaps accompanied by a vet report, that we are always willing to provide free of charge, may prevent an exclusion on your policy for the following year.
For further information on equine insurance and claims, please see the BEVA insurance guide for horse owners and veterinary surgeons.